This place suits me perfectly! The 24-hour reception, free Wi-Fi, and fitness center meet all my needs. The staff even helped me with local taxi tips during my first stay. I can't wait to come back for Christmas!

incredible staff creates a warm atmosphere despite the hotel's shortcomings

Welcoming staff, clean facility.

The staff helped us after we were moved

to three different rooms, which was frustrating initially. The first room was dirty and had an awful smell. However, the manager offered a compensation for one night which was appreciated. I just wish the rooms were cleaner overall.

would consider staying here again

The room was clean and comfy with great air conditioning. The bed was super soft and had nice linens. There was a flat-screen TV, and the shower had excellent water pressure. Free toiletries were available, but I missed having a coffee maker in the room. The free breakfast had limited options, so I skipped it.

Charlotte's food scene is lit! I stumbled on a grilled cheese joint that was pure heaven! Though this stay wasn't what I expected, the staff was super nice and tried their best. Plus, the location's a gem for hitting local spots!

The room was a total letdown—think bugs and a smoky lobby vibe. Had to check out at 2:00 am because of the bites—a wild night for sure! The clerk seriously seemed tipsy, making the whole scene feel off.

The location was convenient for attending a concert, but the overwhelmed front desk staff and the room's overall condition left much to be desired.

The room was comfy and clean, and I loved the shower pressure. the new carpets gave it a fresh vibe!

I was pleasantly surprised by the cleanliness and fresh scent throughout the hotel. The staff were incredibly welcoming and attentive, even helping me with my luggage. The rooms were comfortable and provided great accessibility features for seniors like myself.

Breakfast options could be more varied.

The room smelled strongly of smoke.

During my stay in the Beautiful Queen Room Non-Smoking, I found the clean environment and friendly service good. While the breakfast choices were a bit limited, the cozy atmosphere and proximity to attractions made it a nice experience. Perfect base for a road trip!

The check-in process was quick and friendly. Brittany at the front desk provided excellent service, helping me understand the amenities and local attractions. The room was clean and comfortable, and I appreciated the available business center for my work needs. Additionally, I enjoyed making my first waffle at breakfast. Overall, a relaxing and pleasant stay.

The breakfast selection was basic and limited.

The hotel had lovely decor that felt homey and welcoming, especially the bright lounge area. The staff were attentive, ready to help me navigate the hotel's amenities, which made my stay very pleasant.

More comfortable seating for seniors in common areas.

It was a nice choice for short visits in Charlotte with good value for money. I felt the call at 3AM was rude and unnecessary. Just be ready for any surprises with the staff.